The CX Academy Blog

Everything you need to know about Customer Experience

​How to Become a Better CX Professional?

The arena of customer experience is expanding at a faster rate with more and more businesses identifying it as a vital element for their sustenance. But, the field is still ripe for CX professionals with a plethora of opportunities awaiting them. There’s so much to learn and gain from it. At the...


Why Is It Important To Get Certified In CX

You might be a customer experience genie or a rookie. You might be someone who is remotely or passionately interested in the field of CX. Either way, you are here reading this article because you are still not convinced as to why it is important to earn a certification of CX. Some might argue...


Why is customer experience management so important?

Why is customer experience management important? The secret is out. Customer experience is the new ingredient that will help your business prosper. This is why many B2B companies consider it as the most exciting opportunity at present. So, now more than ever is when every business must focus on...


The importance of customer engagement

The mantra is simple. Happy customers make loyal customers, and that’s what customer engagement is all about. While its importance has been emphasized over and over again in the business world, its true potential is only realized by a few. Customer engagement can be defined as all the points of...